q98game Privacy Policy —
How We Handle Your Personal Data

This Privacy Policy is published by q98game, the operator of the online casino and sports betting platform accessible at q98game.pro. q98game provides online gaming services — including jackpot slots, live casino tables, HBL Pakistan Super League cricket betting, and Cockfighting — to players in Pakistan, with all services denominated in Pakistani Rupees (PKR).

q98game acts as the data controller in respect of personal data collected from Pakistan players through the Platform. This means q98game determines the purposes and means by which your personal data is processed, and bears primary responsibility for the lawful handling of that data in accordance with this Privacy Policy.

For all privacy-related enquiries, data access requests, correction requests, or deletion requests, Pakistan players may contact the q98game data protection team directly:

q98game collects personal data from Pakistan players through a limited number of specific channels. The following table sets out the categories of data collected, the source of collection, and the purpose each category serves:

q98game does not collect sensitive personal data beyond CNIC information required for mandatory age and identity verification. q98game does not collect data relating to religious beliefs, political opinions, biometric data (beyond the liveness-check photograph required for CNIC verification), or health information from Pakistan players.

q98game processes your personal data for the following specific, stated purposes. Data collected by q98game is never used for purposes beyond those listed below without your explicit prior consent:

• Account Operation: To create and maintain your q98game account, authenticate your q98game login sessions, process PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, and other supported channels, and maintain accurate records of your gaming activity and wallet balance.
• Age and Identity Verification: To verify that all q98game account holders are 18 years of age or older, in compliance with q98game's mandatory responsible gaming policy. CNIC data is used solely for this verification purpose and is not used for credit checks, marketing profiling, or any other commercial purpose.
• Fraud Prevention and Security: To detect and prevent fraudulent account activity, multi-accounting, money laundering, bonus abuse, and unauthorised access attempts. Technical data including IP addresses and device identifiers is used to identify suspicious patterns that may indicate fraud or account compromise.
• Customer Support: To enable the q98game English-language support team to respond to account queries, payment issues, technical problems, and dispute resolution requests from Pakistan players around the clock.
• Responsible Gaming Monitoring: To monitor gaming patterns for indicators of problem gambling behaviour — such as rapidly escalating bet sizes, extended unbroken sessions, or deposit frequency anomalies — and to proactively offer responsible gaming resources to players who may benefit from them.
• Legal and Regulatory Compliance: To meet q98game's obligations under applicable financial compliance requirements, including anti-money laundering record-keeping obligations and age verification duties.
• Service Improvement: To analyse aggregated and anonymised usage patterns across the Platform in order to improve game load performance on Pakistani mobile networks, optimise the lobby layout, and enhance the overall q98game user experience. Individual player data is not used for this purpose in identifiable form.

q98game processes personal data from Pakistan players on the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing your registration data, financial transaction data, and gaming activity data is necessary for q98game to perform its obligations under the player agreement (Terms and Conditions) you accepted when creating your q98game account. Without this processing, q98game cannot operate your account or provide the services you have requested.
• Legal Obligation: Processing your CNIC data for identity verification, retaining financial transaction records, and cooperating with any lawful regulatory or law enforcement requests are obligations imposed on q98game under applicable financial compliance and anti-money laundering requirements. q98game cannot waive these obligations at a player's request.
• Legitimate Interests: Processing technical data (IP addresses, device identifiers, session logs) for fraud prevention, security monitoring, and responsible gaming pattern analysis serves q98game's legitimate interest in protecting its platform and its players from harm. q98game has assessed that these interests are not overridden by players' privacy interests, given the targeted and proportionate nature of the processing.
• Consent: Processing your data for marketing communications is based solely on your explicit opt-in consent. Consent for marketing communications is freely given, specific, and can be withdrawn at any time without affecting the operation of your q98game account or your access to the Platform.

q98game does not sell, rent, or transfer your personal data to third parties for their own independent commercial purposes. q98game shares personal data only with the following categories of third parties, strictly for the purposes described, and subject always to data processing agreements that bind those parties to equivalent data protection standards:

• Payment Processors: q98game shares the minimum financial data necessary to process PKR transactions with payment providers including Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and USDT gateway operators. These providers receive only the transaction reference data required to process the specific payment — they do not receive your full gaming history or CNIC details.
• Game Studio Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Playtech, and other certified game studios whose titles are hosted on the q98game Platform may receive anonymised session data for RNG audit and technical support purposes. No personally identifiable data is shared with game studios.
• Identity Verification Services: q98game uses trusted third-party identity verification providers to process CNIC verification for Pakistan players. These providers process CNIC images solely for the purpose of age and identity confirmation and are contractually prohibited from using this data for any other purpose.
• Fraud Prevention Services: q98game may share technical data — including anonymised IP addresses and device identifiers — with specialist fraud detection services to identify cross-platform fraudulent patterns. No identifiable personal data beyond technical session data is shared for this purpose.
• Legal Authorities: q98game will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by a valid legal order, court direction, or applicable law. q98game will only disclose the minimum data required by the specific legal obligation and will notify the affected player where legally permitted to do so.

q98game implements a multi-layer technical and organisational security framework to protect personal data held about Pakistan players. The primary security measures in place include:

• 256-bit SSL/TLS Encryption in Transit: All data transmitted between Pakistan players' devices and q98game servers is encrypted using 256-bit TLS protocols. This applies to q98game login sessions, PKR transaction requests, support chat communications, and all other data transmissions on the Platform.
• Bcrypt Password Hashing at Rest: Player passwords are never stored in retrievable form. q98game applies bcrypt cryptographic hashing with per-account random salts, meaning that even q98game's own technical staff cannot recover a player's password from stored data.
• Access Controls: Access to personal data held by q98game is restricted to staff members who require that access to perform their specific role — customer support agents, compliance officers, and security personnel. Access permissions are reviewed quarterly and revoked immediately upon staff role changes.
• Two-Factor Authentication: q98game offers optional SMS-based two-factor authentication for all Pakistan player accounts. q98game strongly recommends enabling 2FA for any account with a significant PKR balance or regular Easypaisa/JazzCash transaction activity.
• Security Monitoring: q98game's fraud detection and security monitoring systems continuously analyse login patterns, transaction behaviour, and device data to identify potential unauthorised access attempts, with automated alerts generated for anomalous activity patterns.

Despite these comprehensive security measures, no digital platform can guarantee absolute security against all possible threats. q98game's security commitment is to maintain industry-standard protections at all times, to respond rapidly to any identified vulnerabilities, and to notify affected players promptly in the event of any confirmed data security incident.

q98game retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following retention periods apply to the principal categories of q98game player data:

Upon the expiry of the applicable retention period, q98game will securely delete or anonymise the relevant data in a manner that prevents reconstruction of personally identifiable information. Anonymised and aggregated data — from which no individual player can be identified — may be retained indefinitely for statistical and platform improvement purposes.

q98game uses cookies and similar browser storage technologies on the Platform to support core functionality, maintain your login session, prevent fraud, and — where you have consented — analyse how Pakistan players interact with the Platform to improve the user experience. A breakdown of cookie categories in use on q98game is provided below, and expanded detail is covered in the Cookie section further on this page.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the q98game Platform from functioning correctly — including the q98game login session, PKR wallet display, and in-play game continuity. Disabling analytics or preference cookies will not affect core Platform functionality but may result in a less personalised experience.

As a q98game player in Pakistan, you hold the following rights in respect of your personal data held by q98game. These rights may be exercised at any time by contacting the q98game data protection team at [email protected] with your Account username and a clear description of your request. q98game will verify your identity before acting on any data rights request and will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data q98game holds about you, including your registration data, CNIC verification records, PKR transaction history, gaming activity records, and support correspondence.
• Right to Correction: You may request that q98game correct any inaccurate personal data held about you. For example, if your registered email address or mobile number has changed, q98game will update its records upon your verified request.
• Right to Deletion: You may request that q98game delete your personal data. Note that q98game can only act on deletion requests in respect of data that is not subject to a mandatory retention obligation — financial transaction records and identity verification data may need to be retained for the periods set out in Section 7 above, regardless of a deletion request.
• Right to Restrict Processing: You may request that q98game restrict its processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Object: You may object to q98game's processing of your personal data for legitimate interests purposes (fraud prevention, security monitoring) where you have grounds relating to your particular situation that you believe override q98game's stated interests.
• Right to Withdraw Consent: Where q98game processes your data on the basis of consent — specifically for marketing communications — you may withdraw that consent at any time without affecting the operation of your Account.

The q98game Platform is strictly intended for adults aged 18 years and over. q98game does not knowingly collect personal data from individuals under the age of 18. Where q98game discovers or reasonably suspects that a user under 18 has created a q98game account — whether through CNIC verification, reported information, or pattern analysis — q98game will immediately suspend that account, delete all associated personal data, withhold any financial balance pending investigation, and report the matter to the appropriate authority where required by law.

If you are a parent or guardian and believe that a minor in your care has created a q98game account without your knowledge, please contact q98game immediately at [email protected]. q98game will treat such reports with urgency and will take all necessary steps to remove the minor's data and close the account without delay.

q98game reserves the right to update this Privacy Policy at any time. Material changes — those that significantly affect how q98game collects, uses, or shares your personal data — will be communicated to all registered Pakistan players via the email address on file, with a minimum 14-day advance notice period before the amended Policy takes effect. Non-material clarifications and administrative updates may be published without advance notice.

The current effective version of this Privacy Policy is always available at q98game.pro/privacy-policy. The "Effective Date" shown at the top of the document reflects the most recent revision date. Continued use of the q98game Platform following the effective date of any policy update constitutes acceptance of the revised Privacy Policy.

If you do not agree with the terms of an amended Privacy Policy, you should close your q98game account before the revised Policy takes effect by contacting q98game support at [email protected].

For all questions, requests, or concerns relating to this Privacy Policy or q98game's handling of your personal data, please contact the q98game data protection team using the details below. q98game's support team handles privacy enquiries in English and is available to Pakistan players 24 hours a day, 7 days a week.

q98game takes all privacy complaints and data rights requests seriously. Where a player believes q98game has not handled their personal data in accordance with this Privacy Policy, they are encouraged to raise the matter with q98game's data protection team in the first instance. If the matter cannot be resolved through q98game's internal process, the player may seek independent review through an appropriate consumer protection authority.